The Water Utilities Corporation (WUC) is Botswana’s national water utility, responsible for water supply and wastewater services across the country. WUC customer service centres handle bill payments, enquiries, service applications and reports of water-related issues.
Below is a list of WUC offices and customer service centres in Botswana, including their locations and contact numbers.
Gaborone
| Office | Location | Telephone |
| WUC Head Office | Plot 50676, Fairgrounds Financial Centre, Gaborone | 360 4400 |
| Sedibeng House | Plot 17530, Luthuli Road, Gaborone | 360 4400 |
| River Walk Customer Service Centre | Carbo Centre Building, Gaborone | 362 5155 / 370 0632 |
| Tlokweng Customer Service Centre | Tlokweng | 393 4845 |
| Mogoditshane Customer Service Centre | Mogoditshane | 397 3662 |
| Game City | Gaborone | 319 0300 |
| Kagiso Centre Customer Office | Gaborone | 397 4891 |
| Bus Stop Customer Service | Gaborone | 316 3805 |
Francistown
| Office | Location | Telephone |
| Francistown Management Centre | Plot 9786, Phase IV, Francistown | 241 6100 |
| Customer Service Centre (Revenue Office) | Plot 21572, Tswelelopele House, NDB Building | 241 3801 |
| Francistown Waterworks | Plot 16188, Operation Depot, Area L | 241 2366 |
| Francistown Gold Valley | Shop 17, Marang Spar Complex | 242 1991 |
| Tati Siding Customer Service Centre | Newstance, Tati Siding | 243 1344 |
| Matshelagabedi Customer Service Centre | Near Kgotla, Matshelagabedi | 241 9798 |
| Mathangwane Customer Centre | Mathangwane | 241 5787 |
Masunga and surrounding areas
| Office | Location | Telephone |
| Masunga Management Centre / Customer Services Office | Next to Council Supplies, Masunga | 248 9525 |
| Ntimbale Treatment Plant | Masingwaneng, Makaleng | 243 0074 |
| Tutume Customer Service Centre | Near Kagiso Funeral Parlour, Tutume | 298 7730 |
| Nata Customer Service Centre | Near Nata Kgotla | 621 1248 / 621 1375 |
| Sowa Customer Service Centre | DC’s Office, Sowa | 621 3295 |
Selebi-Phikwe and surrounding areas
| Office | Location | Telephone |
| Selebi-Phikwe Waterworks | Selebi-Phikwe | 261 0270 |
| Selebi-Phikwe Revenue | Main Mall, Selebi-Phikwe | 261 0271 |
| Selebi-Phikwe Planning | Main Mall, Selebi-Phikwe | 261 0862 |
| Bobonong Customer Service Centre | Near CTO, Bobonong | 262 9019 |
| Mmadinare Customer Service Centre | Mmadinare Community Hall | 261 7483 |
| Letsibogo Waterworks | Matabi Ward | 261 7684 |
Palapye
| Office | Location | Telephone |
| Palapye Customer Service Centre | Next to Haskins, Old Industrial Site, Lotsane Ward | 492 0254 |
| Lecheng Customer Service Centre | Mmadinare Ward, Lecheng | 491 0173 |
| Lerala Customer Service Centre | Mathalagane Ward, Lerala | 495 4376 |
Mahalapye
| Office | Location | Telephone |
| Mahalapye Regional Office | Flowertown Industrial, Mahalapye | 471 4139 |
| Mahalapye Customer Service Centre | Near Cash Build, Mahalapye | 471 2142 |
| Sefhare Customer Service Centre | Sefhare | 474 0017 |
| Shoshong Customer Service Centre | Near Kgotla, Shoshong | 476 9870 |
Serowe
| Office | Location | Telephone |
| Serowe Customer Service Centre | Opposite Brigade, Serowe | 463 3403 |
| Serowe Pay Point | Boikeko Spar Junction, Serowe | 463 3436 |
Kasane
| Office | Location | Telephone |
| Kasane Management Centre | Behind Sefalana Store, Kasane | 625 1292 |
| Kasane Waterworks | Kasane | 625 9386 |
Mochudi
| Office | Location | Telephone |
| Mochudi Customer Service Centre | Mochudi | 577 7300 |
Kanye and surrounding areas
| Office | Location | Telephone |
| Kanye Customer Service | Kanye | 544 2068 / 544 2078 |
| Moshupa Customer Service | Maunatlala Ward, Moshupa | 544 9228 / 544 8169 |
| Mabutsane Office | Moletsane Ward, Mabutsane | 588 9253 |
Jwaneng
| Office | Location | Telephone |
| Jwaneng Revenue | Main Mall, Jwaneng | 588 0397 / 588 0711 |
| Jwaneng Waterworks | Unit 1, Jwaneng | 588 0580 |
Molepolole and Thamaga
| Office | Location | Telephone |
| Molepolole Customer Service Centre | Kodisa Ward, behind Police Station | 592 0263 |
| Thamaga Customer Service Centre | Kgosing Ward, opposite Police Station | 599 9219 |
Tsabong and Kgalagadi
| Office | Location | Telephone |
| Tsabong Customer Service Centre | Ikageng Ward, next to Tsabong Motors | 654 0216 |
| Kang Customer Service Centre | Gasekgalo Ward, behind Road Department | 651 8092 |
| Hukuntsi Customer Service Centre | Thaga Ward, opposite Department of Buildings & Infrastructure | 651 0138 |
Lobatse and surrounding areas
| Office | Location | Telephone |
| Lobatse Customer Service & Distribution Centre | Plot 3043, Lobatse | 533 0794 / 533 0409 |
| Goodhope Customer Service Centre | Gakhudu, Goodhope | 540 4048 |
| Ramotswa Customer Service Centre | Sepitswana Ward, Ramotswa | 539 0225 |
WUC Contact Details
Head Office: Plot 50676 , Fairgrounds Financial Centre , Gaborone
Telephone: 360 4400
Email: contactcentre@wuc.bw
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